2013 Issue

42 at which everything can happen presents a gaggle (not Google) of new challenges to effective and efficient communication. With the benefit of hindsight, I suggest that Moore may be less. We all need to slow down and communicate! • Now, how often do you say, “Well, I sent you an email, didn’t you see it (or read it, or act on it or even acknowledge it)?” It’s so easy to send email and to CC just about anyone you think might have the slightest interest in what you have to say, but the replies seem to be get- ting scarcer. We may kid ourselves into thinking we are getting our message to the intended receiver(s,) but unless we have a “REPLY,” the message should be considered lost in cyberspace. • And speaking of REPLY, what’s hap- pened to that old statement found on invitations: RSVP? Derived from the French phrase, répondez s’il vous plait, which means, “the favor of a reply is requested.” Too many of us can’t seem to get out of warp-speed mode long enough to write a short note and put a stamp on it. • While processor speed may be dou- bling every 18 months, the old human brain still operates at the same speed it did centuries ago. Just because our request for a deliverable of some kind may take only seconds to send, it doesn’t mean that the response can be formulated just as quickly. It still takes some time to think through the answer. Please, have patience, kind customer (or boss,) and give me adequate time to formulate my response. • ASAP: what a totally vague term this is! I recall a frantic call from a customer When moore may be less | continued from page 41 mwhglobal.com 2890 East Cottonwood Parkway, Suite 300 Salt Lake City, Utah 84121 P 801 617 3200 F 801 617 4200 RESOURCE.Full MWH assists our customers in managing the complete lifecycle of water. With extensive and proven knowledge in sustainable water management solutions from water conveyance to clean hydropower, MWH leads the way.